Privacy Policy

The Time Edit respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website, enquiries and administration support services.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• your name;
• business name;
• email address and telephone number;
• information you provide when making an enquiry;
• information required to provide agreed administration services;
• client, customer, booking and contact information supplied to us by our clients; and
• basic technical or website usage information collected through our website and service providers.

2. How We Collect Information

We may collect personal information directly from you when you contact us, submit an enquiry form, communicate with us or engage The Time Edit to provide services.

We may also receive information from our clients where it is reasonably necessary for us to perform administration services on their behalf.

3. How We Use Information

We may use personal information to:

• respond to enquiries and communicate with you;
• provide and manage our administration support services;
• manage bookings, calendars and customer communications where authorised;
• perform customer, quote and approved payment follow-ups on behalf of clients;
• maintain appropriate business and client records;
• operate, maintain and improve our website and business systems;
• meet legal, regulatory and administrative requirements; and
• protect our business, clients and systems from misuse or unauthorised access.

4. Information We Handle on Behalf of Clients

In providing administration services, The Time Edit may be given access to personal information relating to a client's customers, suppliers, staff or other business contacts.

We use this information only as reasonably necessary to perform the services authorised by the relevant client and subject to the agreed scope of our services.

5. Disclosure and Service Providers

We do not sell personal information.

We may disclose or make information available to third-party service providers where reasonably necessary to operate our business or provide services. These may include website hosting, customer relationship management, communications, email, scheduling, cloud storage, automation, accounting or other technology providers.

Some service providers may store or process information outside Australia. Where third-party platforms are used, their own privacy policies and data handling practices may also apply.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No electronic system can be guaranteed to be completely secure. We therefore encourage clients to use appropriate access controls, secure passwords and multi-factor authentication where available.

7. Website, Cookies and Technical Information

Our website and the third-party services used to operate it may use cookies or similar technologies and may collect basic technical information such as browser type, device information, IP address or website activity.

This information may be used for website functionality, security, analytics and service improvement.

8. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or out of date.

In some circumstances, access may be limited where required or permitted by law, or where information is held by The Time Edit solely on behalf of one of our clients. In those circumstances, we may direct the request to the relevant client where appropriate.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, or meet applicable legal requirements.

10. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how The Time Edit handles personal information, please contact us. We will consider the matter and respond within a reasonable period.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, business practices or applicable requirements. The current version will be published on this website with its effective date.